One year of theft replacement
If the bike is stolen, you receive compensation or a factory buy-back. E-bike theft is not rare — this is the most practical part of S+.
Service
S+ Ride Protection
Taking the bike home is where the long-term relationship begins. S+ takes care of the three things most likely to leave you with regrets during that time.
Two-year warranty in total
One year of factory warranty, extended by another year with S+ — two years in total.
Protection kit
An anti-theft lock and a bike bag, yours to take away when you collect the bike.
What the plan includes
| Ride protection | One year — theft replacement, factory buy-back |
|---|---|
| Warranty | Two years in total (one year from the factory + one-year S+ extension) |
| Protection kit | Anti-theft lock, bike bag |
| Value | NT$9,680 |
| How to get it | Choose the [Protection Edition] of any model; to add it separately, contact customer service |
Plan details are as described on each model’s “Protection Edition” product page on the official shop.
Other services
What you’ll use before and after you buy
Book a test ride
Book online, or go straight to the Xinyi Shin Kong Mitsukoshi A11 store.
Dealer stores
Dealers across Taiwan for repairs and test rides.
Lightning mark
BSMI certification information and how to verify it.
Returns & exchanges
A seven-day cooling-off period under the Consumer Protection Act; electric bikes are special made-to-order goods — see the official site for details.